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Returns & Refunds Policy
At Metric, we prioritize your health and satisfaction by offering a seamless return process for any unopened or damaged food products. Due to the perishable nature of our goods, we ask that you initiate your request within 7 days of delivery.
1
Submit a Request
Contact our support team with your order number and a brief explanation of the issue.
2
Verification and Photos
Provide clear photographs of the product packaging and any defects for our quality assurance team to review.
3
Shipment or Disposal
Follow the instructions provided to either return the item using a prepaid label or safely dispose of the product.
4
Refund Processing
Once approved, your refund will be issued to your original payment method within 3 to 5 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing