Frequently Asked Questions
Everything you need to know about Metric's premium food delivery and quality standards.
How do you ensure the freshness of my order during transit?
We use temperature-controlled packaging and eco-friendly insulation to maintain optimal freshness. Every order is packed with food-grade gel packs to ensure your items arrive at the perfect temperature.
What is the delivery timeframe for my groceries?
We offer same-day delivery for orders placed before 12:00 PM. Standard shipping typically takes 1-2 business days depending on your location to ensure the shortest possible time from farm to table.
Do you offer organic or locally sourced products?
Yes, Metric prioritizes partnerships with local farmers and certified organic producers. You can find detailed origin information and certifications on each individual product page.
What is your return policy for perishable items?
Due to the nature of our products, we cannot accept returns on perishable goods. However, if any item arrives damaged or does not meet our quality standards, please contact us within 24 hours for a full refund or replacement.
Can I track my delivery in real-time?
Absolutely. Once your order is dispatched, you will receive a tracking link via email and SMS that allows you to monitor your delivery's progress and estimated arrival time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure and seamless checkout experience.